Feel free to contact us about any aspect of your order on 0333 3580599 or firstname.lastname@example.org
Yes. You can return any item within 30 days of purchase for an exchange or a full refund. The only items excluded from this are special order items. Please see our delivery and returns page for full information.
We work hard to ensure that you'll be pleased with both your purchase and the service you've received. However, if there is something you're unhappy with, please contact us on 0333 3580599 or email@example.com and we'll do our very best to put matters right.
As long as your order hasn't already left our warehouse, we'll happily amend it for you.
However, if you need to amend your order, but it has already left the warehouse, depending on the type of amendment, we may need to complete what is known as a refund resale. This means that we'll cancel your original order and start a new order. Your original payment will be refunded and new payment will be taken.
In both cases, please contact us on firstname.lastname@example.org as soon as you can, quoting your order reference number, and they'll be happy to talk you through your options.
We offer various ways for you to pay for your order, including: Visa; Visa Electron; MasterCard; Maestro; American Express, PayPal, ApplePay and GooglePay.
We also offer 3 months interest free finance to spread your cost. There are no fees and no costs for this.
Yes you can.
We understand it's frustrating when the item you want is out of stock - so why do we continue to show out of stock products when they're not available for immediate delivery?
It's just in case you want to buy it now and get it delivered once it's back in stock. We always give an estimated availability for our products.
Orders can be placed online.
It's quick and easy to place your order online. Simply find the product(s) you would like to buy, click on the add tocart button and then select any essential extras that you require. Once your basket holds everything you would like to order, simply click on 'check out now' to enter your delivery and payment details.
Delivery is completely FREE of charge to anywhere in Mainland UK for every product you purchase. Our aim and intention is to make purchasing as easy as possible.
Delivery times are usually Monday to Friday (excluding Bank Holidays) 7.30am-8.00pm.
Please note that delivery of certain items to Northern Ireland will be subject to increased lead times from those shown.
If you can't find the product you require on our website then unfortunately this means we don't currently supply it. We are constantly increasing our product range and adding new items daily so keep checking back to see what's new. If there's an item you would like, just drop us a note and we'll try and source it for you.
On the rare occasion that there is an issue with a product, please contact us immediately on email@example.com and we will do our best to rectify the situation quickly and to your satisfaction.
If you're not in, the courier will leave a calling card including all the details you need to either re-arrange your delivery, or in the case of a Parcel Force delivery, collect from a local post office. A re-delivery charge may apply in some cases.
As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address given on the order and goods will not be left without a signature unless authorised by the person named on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.
Please contact us as soon as possible at firstname.lastname@example.org quoting your order reference number and the product code from the incorrect item.
At the moment we are UK only but can deliver anywhere in the UK.
For pre or post sales advice, please contact us and we will be happy to help.