Feel free to contact us about any aspect of your order on 0333 3580599 or email@example.com. We will do everything possible to resolve any query quickly.
Yes absolutely. You can return any item within 30 days of purchase for an exchange or a full refund. Please see our free no hassle returns page for full information.
We work hard to ensure that you'll be pleased with both your purchase and the service you've received. However, if there is something you're unhappy with, please contact us on 0333 3580599 or firstname.lastname@example.org and we'll do our very best to put matters right.
As long as your order hasn't already left our warehouse, we'll happily amend it for you.
However, if you need to amend your order, but it has already left the warehouse, depending on the type of amendment, we may need to complete what is known as a refund resale. This means that we'll cancel your original order and start a new order. Your original payment will be refunded and new payment will be taken.
In both cases, please contact us on email@example.com as soon as you can, quoting your order reference number, and they'll be happy to talk you through your options.
We offer various ways for you to pay for your order, including: Visa; Visa Electron; MasterCard; Maestro; American Express, PayPal, ApplePay and GooglePay.
We also offer 3 months interest free finance to spread your cost. There are no fees and no costs for this.
Yes you can.
We understand it's frustrating when the item you want is out of stock - so why do we continue to show out of stock products when they're not available for immediate delivery?
It's just in case you want to buy it now and get it delivered once it's back in stock. We always give an estimated availability for our products.
Orders can be placed online.
It's quick and easy to place your order online. Simply find the product(s) you would like to buy, click on the add to cart button and then select any essential extras that you require. Once your basket holds everything you would like to order, simply click on 'check out now' to enter your delivery and payment details.
Delivery is completely FREE of charge to anywhere in Mainland UK for every product you purchase. Our aim and intention is to make purchasing as easy as possible.
Delivery times are usually Monday to Friday (excluding Bank Holidays) 7.30am-8.00pm.
Please note that delivery of certain items to Northern Ireland will be subject to increased lead times from those shown.
If you can't find the product you require on our website then unfortunately this means we don't currently supply it. We are constantly increasing our product range and adding new items daily so keep checking back to see what's new. If there's an item you would like, just drop us a note and we'll try and source it for you.
On the rare occasion that there is an issue with a product, please contact us immediately on firstname.lastname@example.org and we will do our best to rectify the situation quickly and to your satisfaction.
If you're not in, the courier will leave a calling card including all the details you need to either re-arrange your delivery, or in the case of a Parcel Force delivery, collect from a local post office. A re-delivery charge may apply in some cases.
As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address given on the order and goods will not be left without a signature unless authorised by the person named on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.
Please contact us as soon as possible at email@example.com quoting your order reference number and the product code from the incorrect item.
At the moment we are UK only but can deliver anywhere in the UK.
For pre or post sales advice, please contact us on 0333 3580599 and we will be happy to help. We have a dedictaed team of plumbers, tilers, electricians and decorators at hand to give any technical advice you may need.
Most of the items we sell are guaranteed by the manufacturer for 5, 10, 15 or ‘life’, in addition to our standard 12 month warranty. If your item develops a fault after 12 months, you can either contact the manufacturer directly, or we are happy to forward on your details and help you to arrange spares or resolve your issue.
We sell thousands of taps and showers designed to work on gravity systems with low pressure (less than 0.2 bar). Please note, we cannot accept products that have been installed for a refund, so please ensure you have sufficient water pressure before installation.
See our guide to water pressure here.
The average, modern combination boiler generally gives out at least 1 bar of pressure, so you can have pretty much anything you want with the exception of items rated at more than 1 bar minimum pressure (generally things like shower towers with body jets, some freestanding taps, very large rain shower heads etc.) If in doubt, ask your plumber.
You are more than welcome to DIY install – we can’t tell you what to do with the items you buy from us. However, we do generally recommend installation by a qualified plumber. There is a reason plumbers are well-paid – it’s not as easy as the online videos and how-to guides make out! If you are installing an item yourself and you’re having trouble, by all means give us a call and we'll do our best to assist in any way we can.
A pop-up waste usually refers to the type of waste where there is a lever on the back of the tap itself that you push up and down to operate the waste. A clicker waste (more popular nowadays), is a standalone waste fitting where you simply press the waste itself to click it open and closed.
We strongly recommend that you do not use abrasive cleaners that contain bleach, even if they say they are suitable, as you run the risk of wearing down the chrome finish and invalidating the warranty. Most manufacturers offer a guarantee that is invalidated if you use things like Cillit Bang, and should a finish issue arise, they generally run a lab test to check what has been used to clean the item. Use warm, soapy water and a soft cloth, or non-abrasive bathroom cleaners.