No-Hassle Returns

We stand by our high-quality products and your satisfaction is 100% guaranteed. Buying online can be a daunting task and we're committed to giving you complete peace of mind.

At Blue Sky Bathrooms, we want you to be delighted with your purchase.

For this reason, if a product is faulty or defective, you may return it to us with a covering letter explaining the problem within 12 months of the date of purchase. We will arrange a courier to pick up the item at our cost, and upon receipt of the returned goods, we will send you a replacement.

If you've had a change of heart, you must notify us within 30 days of placing your order that you wish to return any new unused or unopened items (this does not include made to order items),  items must then be returned within 14 days of notification for a full refund. The items must be in an as-new, resaleable condition. 
A copy of the sales receipt must accompany all returned goods. 

If you're unsure of anything, give us a call Monday to Friday 9am to 5pm, Saturdays 9.30am to noon, Closed Sunday and Bank Holidays, on 0333 3580599 or email

Our return address is:

Blue Sky Bathrooms Ltd

Unit 15 Byron House

Seaham Grange Ind Est


Co Durham


If your item is particularly heavy or fragile, please contact us for advice on returning.

Once your return has been confirmed as OK, we'll refund what you've paid for it within 30 working days.