VLV-PRT/AB
No-body likes unexpected costs.
The average delivery time is between 2-4 business days (Monday to Friday excluding Bank Holidays). Once your order is received, we’ll process it at the earliest and send you the dispatch confirmation email with tracking details for your information. You may also receive an email or SMS notification from the couriers with instructions to change delivery day or location that suits you.
The remote Scottish regions, Northern Ireland, Channel Islands, Sicily Isles, Shetlands, Isle of Man and the Isle of Wight will incur additional charges.
Please call on 03333580399 or email sales@blueskybathrooms for detailed information.
COVID-19 Update (March 2021)
Delivery prices and timescales
Blue Sky Bathrooms will absorb the delivery costs and will keep this FREE for our customers. This is kerbside delivery. The delivery will be made as close to the front door as possible. We advise a minimum of 2 able bodies persons to accept the delivery and carry the goods inside. Delivery times will vary depending on a number of factors including type of product ordered and stock availability. We endeavour to schedule delivery 5-7 days from purchase. When your order is ready to dispatch, a member of the team will contact you and arrange a suitable delivery date. Please note delivery lead times are working days - if your order is placed on a weekend your order will be processed on a Monday.
First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a legion of happy Blue Sky Bathroom customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know...
At Blue Sky Bathrooms, we want you to be delighted with your purchase.
90 days to change your mind
Our customer services teams on hand to help at all times
* Collection and redelivery fees will apply for unwanted items. Please see charges section below. Unwanted items can also be sent back to us via your choice of transport.
Hassle Free Returns & Exchanges
Returns Address:
Blue Sky Bathrooms Ltd, Suite 2 Byron House, Seaham Grange Industrial Estate, Seaham, SR7 0PY
Please contact our team to arrange a return prior to sending anything back.
If you decide you don't want a product, you can return your items within 30 days of delivery for a full refund.
After 30 days, you can receive a credit note for goods returned up to 90 days from the date of delivery. Credit notes are valid for 12 months from date of issue.
If you change your mind and would like to swap your product(s) for something else from our site, this can usually be arranged. We ask that you let us know within 28 days from date of delivery, via telephone or email. Once we have received your product and checked that it is in an unused condition and suitable for re-sale, we will arrange to send your new choice to you. Since there is no error on our part, it is your responsibility to pay for the cost of returning your original item to us in the post. We would also recommend that you insure your parcel to save against any unexpected loss. We do not offer an additional free delivery service on an exchange, so be aware that you will be billed the standard delivery fee on top of the cost of the replacement product(s). For small items this will be £4.99, standard size is £9.99 and for large items this will be £29.99. If the replacement value exceeds the cost of the original order we will telephone you to approve the payment, and if the value is less than the original we will refund your card within a maximum of 14 days.
We understand that returning fragile items can be difficult. We now offer a collection service for your convenience . For small items, we’ll send DPD to collect. For bulky, fragile items, we’ll send a specialist fragile transport company. They too will provide a collection window for convenience. Please note that charges will apply (see below). Alternatively, you are welcome to arrange your own method of transport back to us.
Simply speak with us via live chat or email support@blueskybathrooms.com and we’ll be happy to help arrange your return.
Please note that we cannot accept returns or exchanges for products that have been used, installed, or made-to-order. In order for your return to be accepted, please ensure items are packaged as they were sent out, and that they are in a resellable condition.
Collection Service Charges
We won’t charge you a restocking fee for returning your products*, but you will be required to pay the transportation costs incurred by the return (or arrange your own delivery back to us). The charge for this service will depend on the size and type of items being returned.
• Small, non-fragile items can be collected via DPD. Our team can select a specific day that suits you, or collect from an alternative address. The charge for this is £9.99.
• Large, fragile items can be collected via a specialist fragile carrier to ensure they arrive back safely. The charge for this is £29.99 for the collection of a single fragile box, or £39.99 for the collection of multiple boxes, or any glass, baths or single fragile items that are not in a box.
• If you are exchanging your item, you will also be required to pay the delivery cost of your new item.
Damaged Goods
Our team carefully package your order before we dispatch it to you, so damage is rare. It’s also very important that you inspect your goods upon delivery, as we’ll ask you to inform us of any damages within 48 hours of delivery.
If you discover a damaged item within 48 hours, please speak with our team via live chat or email support@blueskybathrooms.com.
Please email us via support@blueskybathrooms.com within 2 working days of your delivery, sending us photos of both the damage as well as the exterior packaging of the damaged item. Once the damage has been confirmed, we will ensure a replacement is sent, free of charge.
Please note: Please ensure you inspect your goods thoroughly before handing them over to your installer. It is important that you do not install damaged goods, as we will be unable to replace or refund damaged items that have been installed.
Faulty Goods
If you believe you have a defective product, please contact our team. It may be possible to resolve a problem by offering technical advice over the telephone or by email, or by sending replacement parts. As such, we recommend that you do not uninstall or replace an item prior to speaking with our team. We may also instruct the manufacturer’s technical or aftersales team to contact you directly.
Due to the technical nature of the products we sell, and factors such as water pressure, electrical supply and the requirement for professional installation, it may not be immediately evident whether the product is faulty or if the problem lies with the installation or the domestic environment. We reserve our right to collect and arrange for the item to be tested to ascertain the cause of a purported fault. This process may take up to 28 days, although we will always aim to act as quickly as possible.
In the instance, you have had the product for 30 days or more and the product develops a fault the warranty is with the manufacturer and we will assist you in liaising with the manufacturer for support.
We may be able to confirm a product defect without the need for collection or testing. If you are able to provide images or videos of the faulty item this is often a big help in us resolving your issue as quickly and painlessly as possible.
Once we’ve confirmed a fault, we’ll advise you on the next course of action. You are entitled, once a fault has been confirmed, to either an exchange or a refund within the first 30 days after delivery of your order. After 30 days, products that develop a fault are usually covered under the manufacturer’s warranty and subject to the terms and conditions of that warranty. Please retain your proof of purchase and any warranty documentation, if supplied, in case you need to claim under warranty at a later date.
The birth of Blue Sky Bathrooms has been an exciting venture for all of the directors, taking their expertise in a new direction. Our three directors have known each other for some time and have each either owned or still currently own successful businesses. Carl comes with vast knowledge in the retail sector, while Michael and Daryll have both had businesses in the trade. Michael previously owned a plumbing and heating company and Daryll owned a tiling business both of which were hugely successful in their area. The pair collaborated in 2018 to open a bathroom design and fitting company. Together, the three of them have a great working relationship and bring vital experience with in their fields to create the perfect team. Collectively, they are passionate about bringing the very best service and quality products to your home. They each believe that ordering from us should be a hassle free and enjoyable experience. Whether it be a single tap or a full bathroom suite, they want you to be able to buy with complete confidence. Their aim is simple, provide showroom quality items at online prices. They believe owning your dream bathroom should be affordable without having to compromise on quality
When you purchase through Blue Sky Bathrooms, we believe that is just the start of the relationship, not the end. Our aim is to help you create the bathroom of your dreams by providing a large range of products to suit every budget and taste and to ensure you get them at a great price, with unparalleled service and we give you confidence in every step of the process. We are available on phone, live chat or email to answer any question you may have. Our founders have over 30 years experience in the bathroom industry and are more than happy to share their expertise at any time to help you in your project. Once you're happy with your choice we'll deliver your products fast and follow up to ensure you are happy.
We love talking to our customers, and our trained advisors want to make planning your new bathroom as easy as possible.
If you have any questions please get in touch.
